Terms & Conditions
Legal Notice of using Helveticard online services
Helveticard SA · Geneva, Switzerland
1Regulatory Framework & Corporate Identity
Helveticard SA is a corporate entity registered and established under the laws of Switzerland, with its registered corporate seat located in Geneva, Switzerland. For users residing within the European Economic Area (EEA), all data operations referenced herein strictly align with the EU General Data Protection Regulation (GDPR).
2Card Issuing Services
Card issuing services enable cardholders to execute global payment transactions, monitor processing logs, and manage card accounts. Technical processing services are supported by our technical core infrastructure partner, Thredd. Helveticard SA reserves the right to modify services, restrict options, or adapt underlying technical transaction frameworks to meet evolving regulatory or technical banking standards.
3Mandatory Safety Precautions
Cardholders are required to exercise maximum diligence in securing physical and electronic card instruments. All personal authentication credentials (PIN codes, secure passwords) must be kept confidential and completely separate from devices. Any breach or compromise must be immediately reported to the card issuer to mitigate risks and limit liability.
4Claims and Transaction Dispute Period
Financial transaction data, logs, and balances are updated continuously. Cardholders must review their logs and transaction histories regularly. Any discrepancies, errors, unauthorized transactions, or formal claims must be reported to Helveticard SA via our contact form within a strict dispute period of 10 days from the transaction date. Failure to lodge a claim within this period shall be deemed an absolute acceptance of the statement and transaction history.
5Limitation of Liability
Helveticard SA disclaims liability for transaction network disruptions, technical failures, processing platform outages, or illegal third-party interference, within the maximum limits allowed under applicable Swiss law. Emergency card blocking requests are time-stamped upon execution, but may exclude pending offline or delayed network authorizations.
6Intellectual Property
All intellectual property rights, branding, proprietary systems, and structural technology related to the card issuing services remain the exclusive property of Helveticard SA or authorized technical partners (including Thredd). Cardholders receive a non-transferable, non-exclusive right to use the payment instruments strictly within the contract scope.
7Governing Law and Jurisdiction
These Terms and Conditions, as well as the entire contractual relationship between the parties, shall be governed exclusively by and construed in accordance with the substantive laws of Switzerland. The exclusive place of jurisdiction for all disputes arising out of or in connection with these terms shall be Geneva, Switzerland.